Working Solutions are looking to recruit temporary part-time & full-time Customer Service Operators to work at M&M Direct based at their head office in Leominster, Herefordshire. The role will be to support across all Contact Centre functions including telephone, social media, and email. Managing the expectations of all customers through effective communication and ownership.
We have various start dates and contract lengths available throughout October and November.
A few of the benefits:
Online staff discount
Free tea & coffee
Walking distance from Leominster train station
Access to highly discounted staff shop
Free onsite car parking
Your day-to-day duties and responsibilities will include:
- Responding to customer enquiries via email and social media
- Answering customer service calls in a professional manner
- Handling customer queries and complaints ensuring satisfactory resolution
- Ensuring all customer interactions are recorded accurately and professionally
- Maintaining high standards of accountability and professionalism at all times
- Following company guidelines and procedures at all times.
Hours of work:
Full Time hours - 9am to 7pm, Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday on a Rota basis.
Fixed shift, part-time, rota patterns available:-
Morning shift - Monday to Saturday 9am - 2pm, Sunday 10am - 2pm.
Afternoon shift - Monday to Friday 2pm - 7pm, Saturday 12pm - 5pm, Sunday 12pm - 4pm.
Working 4 days per week, including 1 weekend in every 3.
Rate of Pay £9.58 p/h rising to £12.00p/h from 25th October to the 24th December. £12.00p/h is for hours actually worked and does not include Holiday/Sickness.
To be considered you will need:
An excellent telephone manner
Proficient keyboard entry skills
The ability to communicate well
Assertiveness and confidence
Previous experience within a Contact Centre or office environment would be desirable but full training will be provided.
If you think that you might be a good fit for this exciting role then please get in touch immediately as the client are looking to fill this role quickly. Email your most up to date CV to email@example.com or call 01584 877 677 to speak with Esme James.
Whether you’re seeking a new permanent position or temporary assignment you’ll find us friendly and professional. Located in central Ludlow, Shropshire we focus on jobs in the West Midlands and UK-wide. Working Solutions has been established for 26 years and with the best jobs around we are an independent agency working hard for you.
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful however, we will keep your details on our talent management system to consider you for future opportunities