Operations Manager

Operations Manager

Ludlow area, Shropshire

£28,000 - £35,000 / Permanent / Full Time

Reference: WS-1963

Company Description

Our client is a highly innovative supplier of ethically sourced, sustainable and eco-conscious products, supplying to both consumers and small wholesalers. Founded on principles of quality and integrity, highly trusted by their customers, they are a market leader because they put 100% passion, pride and innovation into everything they do. They encourage new ideas and welcome people who constructively challenge the way they do things. And they will be 100% committed to helping you reach your full potential.

Our client's high professional standards and commitment to sustainability guarantee you a future-oriented work environment. They invest in their employees for the long term and are committed to supporting your development within the company. 

As a core member of the team, the successful applicant will work closely with the two owners / directors on a broad range of tasks relating to systems, finance, planning, administration, HR and logistics. You will support the production team and coordinate with the accountant.

You will:

  • Take a proactive role in overseeing the Administration and smooth running of the company.
  • Supervise and oversee the work of two staff members.
  • Assist in the development and execution of operational systems to improve the efficiency of this busy and rapidly growing company, in particular responding to orders and overseeing stock.
  • Day-to-day management of Shopify Sales Channel
  • Oversight of team hours on Clockify
  • Update website details and use apps to develop and improve the engagement and efficiency of the website.
  • Monitor and maintain stock levels for peripheral items of equipment.
  • Liaise with the Directors regarding new customer accounts. Raise orders, deal with invoicing queries, filing and mailing.
  • Take responsibility for Purchase Order tracking and control to ensure the smooth operation of the system.
  • Take responsibility for customer relationship management, handling customer enquiries, ensuring the highest level of customer service.


  • Management of the shared GDrive system
  • Managing central calendar, including reminders to clients re. machine services
  • Managing process and communications with any freelance designers
  • Coordinate projects such as new product launches etc


  • Oversee weekly stock takes and system inventory adjustment
  • Order replenishment stocks in coordination with the roastery team
  • Keep product listings up to date on all platforms to avoid mis-inventory
  • Onboard all new products across systems, coordinating their supply, design and logistics requirements.
  • Process orders for new equipment and ancillary products


  • Day-to-day management of invoicing and inventory using bespoke system
  • Day-to-day management of liabilities and receivables on QuickBooks Online
  • Daily reconciliaton of bank transactions when matched to an invoice or requisition
  • Send customers statements monthly and coordinate with the sales team on chasing payment
  • Review cashflow position and feedback to Directors
  • File and send all invoices monthly to accountant
  • Send monthly hours to accountant for payroll


  • Manage, address and delegate from the info@ inbox
  • Manage, address and delegate all customer inquiries from wholesale and retail
  • customers across all platforms
  • Monthly Mailchimp Newsletter and Subscribers Digest emails
  • Weekly scheduling of social media engagement
  • Coordinate with sales team on weekly Wholesale updates


  • Coordinate with Production Team on delayed or queried orders
  • Place orders on time and manage supplier and delivery timelines

Also undertake HR duties

  • Maintain filing systems for staff training records. including reviews and proactively liaising with Directors to highlight any issues
  • Overseeing payroll, holidays and sick leave
  • Processing pay including managing commission payments for sales staff
  • Overseeing hours and workflow for freelance sales staff
  • Managing Annual Leave calendar and requests

Highly Desirable Skills include

  • A general interest in art and an added bonus would be graphic design skills to update and tailor marketing material
  • Project management experience - running and assisting in the development of systems

Hours: 9am - 5pm, Monday to Friday

Salary is negotiable according to skills and experience

Our client is very keen to get the right candidate into the post in early March. To apply for this exciting opportunity please email your CV directly to Julia Hughes, Julia@workingsolutions.co.uk.

Working Solutions are acting as an agency on this position and only those candidates able to work in the UK are eligible to apply.

Whether you’re seeking a new permanent position or temporary assignment you’ll find us friendly and professional. Located in central Ludlow, Shropshire we focus on jobs in the West Midlands and UK-wide. Working Solutions has been established for 26 years and with the best jobs around we are an independent agency working hard for you.

How to apply:

Please contact Julia Hughes - Senior Recruitment Consultant

E: Julia@workingsolutions.co.uk

T: 01584 877677

Reference: WS-1963

Keywords: Executive / Managerial, Administration / Office